Help Center

Answers for trust, safety, references, activities, trips, and account support. Tickets and help articles live in the same place so users always have a clear next step.

Help Desk

What do you need help with?

Start with the FAQ topics below, open the Trust & Safety Guidelines when you need policy detail, and use Support Cases only when moderation or manual review is actually needed.

Browse FAQ topics Trust & Safety Guidelines

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FAQ Topics

Core product and trust questions for the current MVP.

Trust & Safety Guidelines

hub

Using ConXion

Connections, messages, activities, and how trust flows through the app.

How do connections, chat, and activities work together?

verified_user

Trust & Safety

Blocking, reporting, emergencies, and what moderation can act on.

How do I report a member or a reference?

workspace_premium

References

How references work, when they unlock, and how disputes are handled.

What are the reference guidelines and how do disputes work?When can I leave a reference?

travel_explore

Trips & Hosting

Join trip, offer hosting, and safer coordination in travel flows.

What are the basics for safer trips and hosting?

manage_accounts

Account & Access

Login, recovery, profile access, and support ticket tracking.

How do I recover my account and where do I track support?What happens after I submit a support ticket?

My Support Cases

Ticket status for moderation and trust cases.

Tickets

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