Account & AccessUpdated 2026-03-22
Start with the account recovery flow whenever you lose access. If the issue still requires manual review, support cases are tracked inside the Support page.
Support tickets are notification-driven by email, but the source of truth stays in the app. This avoids split histories and keeps moderation notes aligned to the case state.
For MVP, replying by email is not supported. Any future follow-up should happen from the app UI.
Need policy-level detail?
Open the Trust & Safety Guidelines for full policy coverage, reporting scope, emergency guidance, and how moderation handles cases.