Account & AccessUpdated 2026-03-22
Every report creates a ticket code like CX-000123. That ticket appears in your Support page and in the moderation console.
Moderators review the case in the admin console. Status changes such as open, under review, resolved, or dismissed are sent to you by email and shown in the app.
For MVP, this internal case CRM is enough. Zendesk is not necessary until support volume, SLA management, macros, and multi-agent workflows justify the extra integration cost.
Need policy-level detail?
Open the Trust & Safety Guidelines for full policy coverage, reporting scope, emergency guidance, and how moderation handles cases.